Shipping Policy

Thank you for shopping with Tzoo International. We are committed to delivering your kids’ football kits safely and on time.

This Shipping Policy explains how orders placed through tzoo.shop are processed and delivered.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Please allow [5–8 business days] for order processing before your order is shipped.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Charges

Shipping charges are calculated based on the delivery destination, order size, package weight, and shipping method.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Free shipping: Available  

3. Order Tracking

When available, tracking information will be provided to the customer once the order has been dispatched.

Customers should use the tracking information provided to monitor their shipment.

If tracking information does not update for an extended period, please contact us so that we can assist you.

4. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

5. Delayed Orders

While we work with our shipping partners to provide timely delivery, Tzoo International cannot guarantee a specific delivery date.

Orders may occasionally be delayed because of:

• Courier or transportation delays
• Weather conditions
• Public holidays
• Customs processing
• Incorrect address information
• High order volumes
• Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us with your order number and delivery details.

6. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and products.

If you believe your package has been lost in transit, contact us so that we can work with the relevant courier to investigate the shipment.

We may request your order number, tracking information, photographs, or other information necessary to investigate the issue.

7. Delivery Confirmation

Once the courier confirms delivery to the address provided by the customer, the order will generally be considered delivered.

If you have not received an order that is marked as delivered, please contact us promptly so we can assist with an investigation.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Tzoo International
Website: tzoo.shop
Email: tzoointernational@gmail.com
Phone/WhatsApp: 24/7 Open +92 370 4394530

We will do our best to assist you with your shipment as quickly as possible.

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Last Updated: August 29, 2024