FAQs
What is Tzoo.shop?
Tzoo.shop is an online store specializing in kids’ football kits and football-inspired sports jerseys.
What products do you sell?
We offer a range of kids’ football kits, including Ronaldo, Messi, Portugal, Argentina, Real Madrid, Al Nassr and other football-inspired designs. Please check each product page for available sizes and details.
Are the pictures on the website real?
Yes. We aim to display real product pictures on our website so you can see what you are ordering.
How long does delivery take?
Orders are normally delivered within 5–7 working days.
Do you offer free shipping?
Yes. Free shipping is currently available on orders placed through Tzoo.shop.
How can I place an order?
Simply select the product you want, choose the available options such as size, add it to your cart, and proceed to checkout.
How can I choose the correct size?
Please check the size information provided on the individual product page before placing your order. If you are unsure, contact us before ordering.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
Can I return or exchange an item?
Returns and refunds are subject to our Return & Refund Policy. Please review the policy before returning an item and contact us if you need assistance.
What if I receive the wrong or damaged product?
Please contact us as soon as possible after receiving your order. Include your order details and clear photographs of the product and packaging so we can review the issue.
How can I contact Tzoo.shop?
You can contact us through the Contact page on our website. Our team will assist you with questions about products, orders, delivery, returns and other enquiries.
Is my payment information secure?
Tzoo.shop is powered by Rashid Trading Company. and checkout is handled through the store's available secure payment system.
Where can I find your policies?
You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service through the links at the bottom of the website.
Do you offer kids' football kits in different sizes?
Yes. Size availability varies by product. Please check the specific product listing for the sizes currently available.
Can I order a football kit as a gift?
Yes. Our kids' football kits can be ordered as gifts. Please make sure the recipient's size and delivery information are correct before completing your order.